About

FAQ

• Where is the store based?

  Ebetsu, Japan

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• Returns Policy

  This is only possible in the case of defective or missing items.

• Delivery Period for Services or Goods

  We will ship within 3 days of receiving your delivery request.

• Name and Contact Information of Company

  Fieldgood

• Operations Manager

  TOSHIHIRO YOSHIDA

• location

  8 Minami 4-jo Nishi 6-chome, Chuo-ku, Sapporo, Hokkaido

• telephone number

  011-398-4176

• Required fees other than the price

  All product prices include tax. Shipping and handling fees will be charged separately.

• Application expiration date

  none

• About defective products

  This is only possible in the case of defective or missing items (within 7 days of receiving the item).

• Delivery time of the product

  There is not the tracking number.
  It will take approximately 2 to 3 weeks from the shipping notification until it is delivered to your door.
  Already wait for a while.

• Payment Method

  Credit card payment

• Payment deadline

  Within 3 business days

• Return Policy

  Defective or missing items will be replaced.

• Return deadline

  Within 7 days after the product arrives

• Return Shipping Fee

  Our company will bear the cost (However, in the case of returning a defective product)

• Guidelines for protecting personal information

  Field Good (hereinafter referred to as "our company") takes great care to properly manage and use your personal information and implements the following initiatives.

  1. Management of personal information
  Our company will appoint a person responsible for managing your personal information and will properly manage it in accordance with our company's regulations regarding personal information protection.

  2. Purpose of use and scope of collection
  When we ask you to provide us with personal information such as your name, address, telephone number, or email address, we will inform you of the purpose of use and contact information for inquiries in advance, and collect your personal information within an appropriate scope.

  3. Use of personal information
  Our company will use your personal information only within the scope of the purpose agreed to by you.

  Your personal information entered on our website will be used only for the following purposes.

  1. To process and manage your order
  2. To process and manage your payment
  - Credit checks when paying by credit card
  - Sending payment slips when paying by convenience store payment or postal transfer
  - Providing information on transfer accounts when paying by bank transfer
  3. To deliver and manage purchased products and services
  4. To send direct mail, catalogs, etc. regarding the products and services we provide.
  5. To respond to inquiries before purchase and after-sales service after purchase (issuing receipts, etc.).
  6. To respond to and process returns and exchanges.
  7. For market research and other research and studies.
  4. Prohibition of provision or disclosure to third parties.
  We will not provide or disclose your personal information to third parties unless there is a legitimate reason, such as when you have given your consent or when disclosure is requested based on laws and regulations.
  5. Supervision of business contractors.
  When we disclose your personal information to business contractors in order to achieve the purpose of use agreed upon by you, we will obligate them by contract to strictly manage personal information to the same level as our company, and will provide appropriate supervision, such as having them implement this.
  6. Ensuring and improving information security.
  We will continue to strive to ensure and improve information security in order to prevent the leakage, loss, and tampering of your personal information.
  7. Education and enlightenment
  We educate and enlighten all executives and employees to understand the importance of protecting personal information and to handle customers' personal information appropriately.

  8. Response to disclosure, correction, etc. of personal information
  If a customer requests disclosure or correction of their own personal information, we will respond within a reasonable period and scope after verifying the identity of the customer making the request.

  9. Continuous review and improvement
  We will comply with laws and regulations related to personal information protection and other standards, and will continuously review and improve our efforts to protect personal information in response to changes in the social environment.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.